A responsive, mobile-friendly website is the foundation for any digital marketing strategy. No matter what kinds of digital tactics you deploy—from content marketing and digital ads, to video and social media—the ultimate goal is to drive visitors to your website.
Many businesses operate under the perception that once the website is built, that box will remain checked for years. However, web design and development are a evolving rapidly space—and so are the online habits of your customers. Therefore, your website needs regular maintenance to reflect the current state of your business and best serve your customers. Some websites are delicately built, just like physical structures. So, if your website hasn’t been updated in several years, you may need to start from scratch with a complete redesign.
Here are six best practices to apply to your website to ensure it will convert more customers:
1. Your Website Should be Mobile Friendly
Mobile traffic accounts for 63% of all internet usage in the U.S., according to a 2017 study. That means more than half of your current and prospective customers could be trying to obtain information about your business from their mobile phones—unsuccessfully. If your website isn’t properly optimized for mobile use, it’s unlikely users will stay on the site for long, much less make a purchase or convert to a lead. Beyond mobile friendliness, your website must have lightning-fast responsiveness, slick navigation, visual appeal and easy-to-consume content in order to provide a compelling mobile experience.
To test how easily a visitor can use your page on a mobile device, enter your website’s URL into Google’s Mobile Page Checker. This tool will analyze your website’s mobile usability and provide you with potential issues to fix. As an alternative, review your website on a mobile phone with a trusted friend. Is it a good experience? How can it be improved?
2. It Should Feature a Modern Design
A website that looks like it was built in the 90s is a liability. Not only could it crash at any time, but an outdated site may also damage the credibility of your business. To build trust with visitors, your website needs a modern design that portrays competency, relevancy and professionalism. On top of that, your website is the face of your business. By taking one look at it, visitors should be able to tell who your business is and what it does. Yet, brands often evolve over the years, while their web design gets left behind.
In order to be most effective, your website should be updated on a monthly basis with company news, recent work samples and a consistent stream of fresh, valuable content. This ensures that visitors are always seeing the most accurate reflection of the scope of your capabilities and can feel confident when choosing to do work with you.
3. Your Website Should Have HTTPS Encryption
As of July 2018, Google Chrome flagged all non-HTTPS websites with a “not secure” warning. If your website isn’t protected with the Google Chrome stamp of approval, two things will happen:
- It will rank lower in searches
- Even if it does rank, users may follow the “not secure” warning and avoid clicking on it
The “S” in HTTPS stands for “secure,” which indicates that communications between your browser and the website are encrypted—meaning it’s safe to fill out forms and complete transactions on the site. Although insecure websites aren’t all inherently nefarious, they don’t guarantee that your payment information and personal data will be protected. If your current website doesn’t have an HTTPS encryption, you’ll need to obtain the HTTPS certificate to remain credible and build trust with your customers.
4. It Should Feature Simple, Easy-to-Use Navigation
Don’t expect your website’s visitors to go on a wild goose chase for information. If visitors can’t quickly find what they’re looking for on your website, they’ll leave and seek information from a competing business. Simple, top-level navigation is essential for first-time visitors to understand what your business does, discover helpful content and find out how to get in contact with you.
Streamlining your most-visited content will also improve the user experience by making navigation more efficient. This can be achieved by featuring top content in a rotating banner, sidebar or prominently on the home page. An unofficial guideline among user experience professionals, called the three-click rule, states that visitors should be able to find any information within a website using no more than three mouse clicks.
5. Your Website Should Be Optimized for Search
Search engines drive 93% of all website traffic, and SEO leads are 12.9% more likely to close than outbound leads. Without implementing SEO best practices, it’s more difficult for people to find your website. On top of that, search engine algorithms change roughly 500-600 times per year, so if you haven’t updated your site in a while, chances are it isn’t properly optimized to rank according to today’s search criteria.
6. It Should Include a Clear Call to Action
Your website should aim to take visitors on a journey that ultimately encourages them to take some form of action—whether that be filling out a form to download a piece of gated content, reaching out to a member of your team or making a purchase. Without a call to action, visitors are more likely to click around randomly and, chances are, they won’t end up taking a desired action. In addition, the lack of a clear call to action means there’s no way to track whether a visitor converts to a lead or customer, and therefore no way to tailor relevant marketing content based on their stage in the buyer’s journey.
Consider your website as the corner pieces of a puzzle holding the big picture together. An impactful marketing strategy has many moving pieces, and building a good website is just the starting point. Your website can be a major source for leads and revenue, but be wary that redesigning it isn’t a quick fix for marketing success. A website redesign is a significant investment, so be sure to work with a team of experts who can communicate your brand’s value and shape the site around your long-term marketing goals.